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L2 ICT Support Engineer (ICT Industry) - Harare

Published on 05.11.2020

Company

Website : http://oxfordrecruitment.co.zw
Industries :
Temporary work, recruitment
Job ads : See our Job Ads
Oxford Recruitment has been providing specialised Recruitment services to our satisfied clients for over 15 years, mostly in Harare, but also... read more

Job Ad & Profile Description

Position : L2 ICT Support Engineer (ICT Industry) - Harare

L2 ICT Support Engineer (ICT Industry) - Harare.

Duties and Responsibilities

  • Sales and Telesales.
  • Direct Sales.
  • Contact existing customers and new prospects to attempt to sell our products and services.
  • Customer Service.
  • Call customers to check their details and update contact records.
  • Let customers know about new.
  • Resolve helpdesk calls promptly either telephone, or remote management. Receive/log/route user calls for assistance or repair, follow-up on and/or report aged calls to ensure timely response. Troubleshoot and coordinate resolution of helpdesk tickets.
  • Research, evaluate and test hardware and software products and systems solutions; install, configure and test hardware and/or software.
  • Prepare reports or proposals. Provide systems support for LAN and WAN clients.
  • Install, configure and manage telecommunication equipment for our clients.

A generous salary package will be offered to the right candidate in Basic RTGs + partly USD cash allowance + 10% commission on sales.

Required profile for job ad : L2 ICT Support Engineer (ICT Industry) - Harare
  • Any degree in IT plus Industry certification (Microsoft MCSA or MCSE, Veeam, Sophos, Linux, Cisco, etc.).
  • At least minimum of 2 years’ experience in ICT industry. Industry certification (Microsoft MCSA or MCSE, Veeam, Sophos, Linux, Cisco, etc.).
  • Well groomed, well-articulated. 
  • Willing to work long hours.
  • Good Analytical skills (Math at A Level).
  • The ideal candidate will take responsibility for methodical approach when a problem arises to get to the best resolution for the client.
  • Microsoft Server & workstation experience (Build, administer, support).
  • Solid understanding of Desktop and Server Support.
  • Good background of networking fundamentals.
Job criteria for job ad : L2 ICT Support Engineer (ICT Industry) - Harare
Job category :
IT, new technologies
Industries :
IT, software engineering, Internet
Temporary work, recruitment
Employment type :
Permanent contract
Region :
Bulawayo - Harare - Manicaland - Mashonaland Central - Mashonaland East - Mashonaland West - Masvingo - Matabeleland North - Matabeleland South - Midlands
Experience level :
2 to 5 years
Educational level :
Master
Spoken language :
englishfluent
Number of Position(s) : 1

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