L2 ICT Support Engineer (ICT Industry) - Harare

L2 ICT Support Engineer (ICT Industry) - Harare.

Duties and Responsibilities

• Sales and Telesales.
• Direct Sales.
• Contact existing customers and new prospects to attempt to sell our products and services.
• Customer Service.
• Call customers to check their details and update contact records.
• Let customers know about new.
• Resolve helpdesk calls promptly either telephone, or remote management. Receive/log/route user calls for assistance or repair, follow-up on and/or report aged calls to ensure timely response. Troubleshoot and coordinate resolution of helpdesk tickets.
• Research, evaluate and test hardware and software products and systems solutions; install, configure and test hardware and/or software.
• Prepare reports or proposals. Provide systems support for LAN and WAN clients.
• Install, configure and manage telecommunication equipment for our clients.

A generous salary package will be offered to the right candidate in Basic RTGs + partly USD cash allowance + 10% commission on sales.

• Any degree in IT plus Industry certification (Microsoft MCSA or MCSE, Veeam, Sophos, Linux, Cisco, etc.).
• At least minimum of 2 years’ experience in ICT industry. Industry certification (Microsoft MCSA or MCSE, Veeam, Sophos, Linux, Cisco, etc.).
• Well groomed, well-articulated. 
• Willing to work long hours.
• Good Analytical skills (Math at A Level).
• The ideal candidate will take responsibility for methodical approach when a problem arises to get to the best resolution for the client.
• Microsoft Server & workstation experience (Build, administer, support).
• Solid understanding of Desktop and Server Support.
• Good background of networking fundamentals.