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REMOTE IT Helpdesk Technician, Level 2 To Level 3 Engineers

Published on 26.03.2023


Website :
Industries :
IT, software engineering, Internet
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Our Founder, Eric, grew up in Toronto, Canada. He moved to Belgrade in 2013 with a remote job working for an IT support company in London, England... read more

Job Ad & Profile Description

Position : REMOTE IT Helpdesk Technician, Level 2 To Level 3 Engineers

Are you an IT professional looking for an engaging career opportunity while working remotely from anywhere in the world? Enter Support Adventure.

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

What Support Adventure offers:

We offer a competitive salary, usually in the range of $2000-4000+ monthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe. 

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

Required profile for job ad : REMOTE IT Helpdesk Technician, Level 2 To Level 3 Engineers

We’re currently hiring people with experience in most or all of the following fields:

  • Remote desktop support for Microsoft Windows (experience with macOS is a plus)
  • Remote network troubleshooting and administration
  • Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
  • Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
  • Experience working with ticketing systems in a high paced MSP environment is a major plus


The following skills and abilities are a must:

  • A high level of English language proficiency, both spoken and written, is required
  • A passion for customer service and great ‘soft’ skills
  • Ability to present technical information in plain terms to non-technical users
  • Great attention to detail especially when it comes to documentation and taking excellent notes
  • A passion for learning and the ability to adapt to new technologies
Job criteria for job ad : REMOTE IT Helpdesk Technician, Level 2 To Level 3 Engineers
Job category :
IT, new technologies
Telemarketing, teleassistance
Industries :
IT, software engineering, Internet
Employment type :
Permanent contract - Fixed-term contract
Region :
Bulawayo - Harare - Manicaland - Mashonaland Central - Mashonaland East - Mashonaland West - Masvingo - Matabeleland North - Matabeleland South - Midlands - International
City : Remote
Experience level :
2 to 5 years
Educational level :
Spoken language :
Key Skills :
Number of Position(s) : 10
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".

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