Remote Medical Virtual Assistant

When you apply, please make sure your heading reads as follows: “I have actually read the instructions”

Who we are:

We are a group of hard-working, friendly humans with true integrity and appreciation for life. We are solutions-oriented, passionate rock stars who love problem solving.

More specifically, we provide administrative and business support to amazing medical offices that genuinely care about helping their patients reach a better quality of life. We don’t let things slip through the cracks and we are the BEST at what we do! We’re headquartered in Kirkland, Washington with team members across the globe.

What we’re looking for:

We need a Medical Virtual Assistant Lead. This is a remote (work from home) position.

Medical Virtual assistant leads need to understand insurance and medical billing enough to navigate through the online portals, answer team questions, help troubleshoot problems, and guide the team with new strategies. They are the lifeblood of our organization and we’re looking to find an exceptional team member who can help us grow.

Salary & Growth Opportunities:

Medical Virtual Assistant Lead starts at Z$361,900 per month

• You’ll work under a full client manager as you learn the trade
• You’ll be graded on the quality of your end of day reports and AR report performance
• Once you are fully trained on the systems and managing a full slate (at least two client accounts), you will be promoted to the Medical Virtual Assistant Lead.
• Medical Virtual Assistant Leads manage the onboarding of new Virtual Assistants, including guiding them through their training, while maintaining two medical office’s support services.

The Ideal Candidate

Insurance Knowledge:

• A basic understanding of how medical insurance works is required.
• For example the difference between a deductible, copay and co-insurance.
• We will do lots of hands-on training to learn all the ins and outs of insurance, but a familiarity with the basics is crucial to being successful in this position.

Problem Solving:

•  We will occasionally come across roadblocks, technical problems and other issues.
• We need people who are willing to “figure it out” and don’t mind rolling up their sleeves.
• That doesn’t mean we aren’t here to support you, we are.
• But when you encounter a problem that you truly can’t solve.
•  It’s important that our team is motivated to think outside of the box and find solutions.  
• You’re expected to bring more to the table and hurdle problems, not allow them to get in your way.

Account Management:

• We need a person that cares deeply about helping small medical offices succeed.
• That means managing expectations, being clear in your communication, and being willing to coach clients and/or other Virtual Assistants.
• You also need to be comfortable with challenging conversations and have the ability to diffuse tense situations and the foresight to navigate around potential pitfalls.

Important Personality Traits:

• Friendly
• Persuasive
• Assertive
• Confident
• Direct

What Energizes You:

• Taking charge
• Challenges
• Professional growth

Make Sure:

• Strong English proficiency; verbal and written
• Willing to work a US time zone
• Remote working. This is a remote (work from home) position
• Must have reliable computer for work-only use (no personal use)
• All job offers start with a 60 day trial to make sure we are the right fit for each other

To Apply:

If you’re interested, please submit the following:

• A link to your resume in PDF format with the following name convention:

[Lastname.Firstname.Client-Manager.pdf]

• Details of your medical insurance background/experience
• Your answer to this question: If you were an animal, which would you be and why?
• Your answer to this question: What does this quote mean to you personally? “Listen with curiosity. Speak with honesty. Act with integrity.”- Roy T Bennett

I will be looking for people who can format their submission in a way that makes it easy for us to review. Remember, in client management you want to help make it as easy on the client as possible.

The Hiring Process:

90% of the applicants will not follow the instructions. None of them will be considered. For those that do follow the instructions, we will create and short-list and then schedule interviews.

I’m happy to answer any questions you may include in your application.

Thank you for your consideration and best of luck on your job search!

Our Values:

Honesty: Everything we do requires a commitment to honesty as our core principal. We always do the right thing, even when no one is watching. We have strong integrity.  If we make a mistake, we’re the first to bring it up, and we own it. If we don’t know the answer to something, we admit it readily (and then work to figure it out). Honesty is the first and most important step to solving any problem.

Responsibility: We take pride in our work and do the things we say we are going to do, without exception. We don’t try to get out of work, we lean into it. You’ll never hear us say, “That’s not my job.” By being proactive with our skillset we place ourselves in a position to influence the world around us in a way that only those who understand true responsibility ever can.

Heart: It’s not enough to simply do. You also have to care. You have to care about your clients, your teammates, and yourself. You have to work like it matters, like what you’re doing means something. You need to know that you’re making an impact and understand that there are people relying on you to do what’s best for them. In some cases, these people wouldn’t know the difference which makes it even more important. We have been offered a sacred trust in helping people grow their business and so we treat their businesses as our own.