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Teller

Published on 20.11.2020

Company

Website : http://oldmutual.co.zw
Industries :
Banking, insurance, finance
Job ads : See our Job Ads
Old Mutual is a diversified international financial services group listed on the stock exchange in London, South Africa, Malawi, Namibia and... read more

Job Ad & Profile Description

Position : Teller

Job Description

Authenticate clients and transactions by following relevant procedure and policies to ensure accuracy and to prevent fraud, risks and losses.

Refer any occurrences outside of mandate or authentication procedure to the Team Leader to prevent fraud, risks and losses.
Confirm actual cash on hand and bank cheques on hand balances (could include branch holdings / treasury) against system balances, at start of day, end of day and at regular intervals, to ensure corrective action is taken as soon as possible (such as investigations of inter-teller transfers).
Control counter and drop safe limits according to policy to avoid and minimise losses.
Declare any discrepancy in actual cash on hand and bank cheques on hand balances against system balances, immediately, to management to ensure corrective action is taken as per procedure and policy to minimise losses.

1. Plan, schedule, organise and control own work 2. Resource (Including time) management and application 3. Policies, standards, processes, audits and procedures 4. Risk (fraud & risk awareness & reporting, etc) 5. Problem solving & decision making effectiveness

Produced Written and Stamped Teller Entries (WASTE)

  • Prepare all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers to enable the further processing of inter-bank transfers.
  • Provided Client Service
  • Provide world class service to clients by greeting, listening and asking questions to ensure an understanding of client's needs.
  • Deliver on identified needs following the appropriate process and procedures and providing feedback to clients to satisfy needs, build a relationship and retain the client.

1. Client relations & satisfaction 2. Manager & peer relations 3. Supplier & vendor effectiveness

  • Identified Cross-Selling Opportunities
  • Identify opportunities for making suggestions to better meet customer needs, without advising, and refer to the relevant area to provide sales leads to enable cross-selling of products.

1. Project / service delivery & quality 2. Technical advice & recommendations (e.g. vendor selection, architecture roadmaps) 3. Cost awareness & control (e.g. operate & deliver within budget) 4. Information, reporting & documentation

Managed Self

  • Stay abreast of CABS risk and compliance requirements by reading the relevant circulars, Standing Instructions and attending sessions to remain current.
  • Identify training courses to discuss with Operations Manager to improve personal capability.
  • Create and manage own career through guidance and support of Operations Manager, department and colleagues.
  • Understand and support the CABS values in all business processes.
  • Ensure that own contribution and participation contributes to the achievement of team goals.

1. Own role clarity, objectives and values 2. Personal growth and development 3. Teamwork - knowledge sharing 4. Communication & influence

Continued Improvement

  • Participate in CABS Culture building initiatives (eg. Surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
  • Participate and supports corporate responsibility initiatives for the achievement of business strategy
  • Seeks opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to CABS.
  • Act as Brand ambassador by displaying appropriate behaviour and CABS values.

1. Differentiated culture contribution 2. Continuous improvement 3. Innovation

Required profile for job ad : Teller
  • Bachelor Of Banking: Banking Services

 

Job criteria for job ad : Teller
Job category :
Accounting, controlling, finance
Management
Industries :
Banking, insurance, finance
Employment type :
Permanent contract
Region :
Bulawayo - Harare - Manicaland - Mashonaland Central - Mashonaland East - Mashonaland West - Masvingo - Matabeleland North - Matabeleland South - Midlands
Experience level :
5 to 10 years
Educational level :
Bachelor
Spoken language :
englishfluent
Number of Position(s) : 1

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