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CV Profile No.40360

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Last name : ***********
First name : ****
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ********
Address : ************************************

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Profile details

Job category searched
» IT, new technologies
» Management
» R&D, project management
Professional experience
More than 10 years
» Airport and shipping services
» Banking, insurance, finance
» IT, software engineering, Internet
» Telecom
Professional Experience: 
Since 04.2020
Senior Manager - Digital & ICT
Molson Global
• Leads the business’s Digital services and transformation initiatives • Technical Lead for Technology and business projects • Lead in services and systems features audits to streamline technology usage • Developing and implementing best practices and processes • Manage the IT helpdesk to troubleshoot and improve the user experience • Identifying new market and channel opportunities, and manage new product launches, through effective delivery of projects. • Analysing customer requirements, for development of innovative new products. • Designing, developing, implementing and supporting technology systems • Business Continuity Management including backups and disaster recovery. • Lead and manage new business partnerships to grow Products portfolio. • Managing partner & stakeholder contracts and SLA’s for the business. • Champion the reviews of services / vendors and SLA’s; commercial terms and negotiations. • Highly knowledgeable of computer networks, operating systems, software, hardware and security • IT Strategy & Enterprise architecture formulation • Cloud technology formulation and rollout
09.2011 - 03.2020
Manager - ICT Services & Support Systems Planning
Econet Wireless
• Extensive experience within a management capacity (team and people management) • Excellent leadership, stakeholder, vendor and relationship management skills • Strong interpersonal and communication skills • Experience in working closely with vendors to improve services • Client relationship management and Customer Satisfaction • Service Management and Operational Delivery • Assist with assigned delivery streams to develop transition to operations plans with the transition strategy • Oversee the coordination of transition activities across the delivery streams. • Continual Service Improvement and Innovation • IT Strategy Formulation • Lead in services and systems features audits to streamline technology usage • Extensive experience in incident and problem management • Resource management including matrix management and virtual teams management • Strong commercial and financial awareness, budget, formulation, monitoring and ownership • Exceptional communication, presentation and stakeholder management skills • Strong negotiation skills with a view to obtaining a win/win situation for all parties. • Accountable for operational/financial metrics including budgeting and forecasting activities, and maintaining profitability
Skills
"IT Service Management","Research and Product development","Systems Analysis, design, implementation & software engineering","Digital services & transformation", "IT Strategy formulation & operationalisation","Project Management, Planning, Business Analysis", "Systems Integrations and multi-vendor management","Business process re-engineering","ICT Infrastructure Support and Management","Enterprise Architecture & Service Delivery","Exceptional stakeholder management skills and an ability to gather support for service management initiatives","Strong understanding of Agile & ITIL methodologies"
Education
Bachelor
08.2001 - 08.2005
Bsc Honours in Computer Science
Midlands State University
-Technology Strategy, -Project Management, - Software Engineering, -Systems development, -Information security, programming
01.2013 - 01.2015
Executive Diploma in Business Leadership
Zimbabwe Institute of Management
-Business Leadership -Human resources -Marketing -Business Management
Since 01.2019
Masters in Business Leadership
UNISA
-Business Leadership -Business Management -Corporate strategy
Languages
englishnative
More information
immediately
Harare - International
Place of residence : Harare
Permanent contract - Fixed-term contract
13.01.2021
11

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