CV Profile No.59764

 Increased Company’s revenue base by 15 percent by de- centralizing the sales force and delegating decision-making authority.  Met monthly key performance indicators by marketing last minute Economy to Business class upgrades and upselling techniques which enabled an increase in daily sales.  Consistently submitted daily sales reports on time for management review.  Increased efficiency by clear communication and teamwork with other departments which resulted in On Time Performance and thus gaining customer trust and ensuring customer retention.  Achieved high level of customer satisfaction by exhibiting Emirates Airline customer service values thus meeting customers’ needs and priorities.  Improved customer satisfaction by providing front line counter staff with relevant skills and consistently briefing them daily.  Handling and rebooking disrupted passenger’s tickets and preparing daily reports