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CV Profile No.62168

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Profile details

Job category searched
» IT, new technologies
not filled in
Professional experience . 2 to 5 years
Professional Experience: 
Senior Technology Engineer
Q Associates Limited
Since 07.2019
Performed root cause analysis of Microsoft and Windows services interruption and resolving them. • Configuring and upgrading new and Office applications. • Providing Out-of-Hours support for client Microsoft 365 services. Used advanced monitoring and analytic tools to identify, monitor and report on resource utilisation and capacity trends. • Liaising with IT Vendors on behalf of clients. • Project management of several different projects and ensuring delivery timely. • Drafting High-Level and Low-Level Design Documents using Microsoft Visio. • Evaluating, planning, migrating, deploying and managing Microsoft 365 services. • Performing Microsoft 365 tenant management tasks for an enterprise including its identities, security, and compliance and supporting technologies. • Researching on technologies assigned by the Head of Cloud and Network Services. • Accurate recording of all time spent on business activities within Q Associates Autotask recording system. • Timeous reaction to raised Incident Tickets and Change Requests in the Autotask System. • Designed SharePoint Online Intranets and used Power Automate to create workflows. • Supporting the Head of Cloud and Network Services in improving operations and resolving issues to deliver top-notch client service. • Maintained excellent standards of service through impeccable attention to detail. • Provided support for Outlook and OneDrive issues.
Skills
Microsoft 365; SharePoint Online; Microsoft Outlook; Power Automate and Power Apps; Microsoft Azure; Azure Active Directory administration; Local Active Directory administration; Microsoft Visio; Communication; Strategic Thinking; Project management
Education . Bachelor
BSc Hons Degree in Informatics
National University of Science and Technology Zimbabwe
08.2017 - 11.2021
Utilisation of Information Technology in the modern society. The course is about equipping IT professionals with experience in areas such as programming, databases, data communications, designing information infrastructure, cloud computing and networking. Providing graduates with skills effective in business, health, manufacturing and geographical sectors.
A' Level
St Columba's High School Zimbabwe
01.2015 - 11.2016
Studied Mathematics, Biology and Geography.
O'Level
St Columba's High School Zimbabwe
01.2014 - 11.2014
Ordinary level high school training
Languages
englishfluent
More information
immediately
Bulawayo - Harare - Manicaland - Mashonaland Central - Mashonaland East - Mashonaland West - Masvingo - Matabeleland North - Matabeleland South - Midlands - International
Bulawayo
Permanent contract - Fixed-term contract - Temporary work - Freelance - Part-time work
22.09.2022
17

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