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CV Profile No.68205

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Job category searched
» HR, training
» Management
» Marketing, communication
» Edition, printing
» Education, training
» IT, software engineering, Internet
» Marketing, communication, media
Professional experience . 5 to 10 years
Professional Experience: 
Customer support Executive
Deriv DMCC Dubai UAE
01.2020 - 01.2021
This role included, customer support, customer relations management, crisis management, client relations, online client support.
Senior Marketing Executive
Deriv DMCC Dubai UAE
01.2021 - 01.2022
This role involved dealing with partners and clients of the organization. It involved a lot of independent work planning, which included managing ones assigned market, implementing new ideas to grow the market. It requires client communication, customer management, product knowledge and marketing.
Senior Marketing Executive &Office Manager
Deriv (RW) Ltd Kigali Rwanda
Since 05.2022
Office manager role include, facilitating team building activities, managing an inhouse human resources team, developing reports, monitoring team performances, ensuring the smooth running of the office, meeting with different teams, coordinating inter-office travels. Since it is a managerial position, it also calls for daily guidance of the team in office operations and conduct. The Marketing executive role involves a lot of contact and communication with the external parties of the organization. This includes business partners, affiliates and clients. It is one that involves client managements, client relations, product marketing, product knowledge. It is a client engagement role, so it also needs one to have good listening skills and abilities to implement solutions.
Online edito2(Feb16-Ag17)/Customer service team lead(Dec15-Feb16)/Customer service office (Jun15-Dec15)
Hammer and Tongues
01.2015 - 08.2017
Online Editor February 2016- August 2017 This was mainly editing online content for the Hammer and Tongues website and online shopping mall platform. It also involved daily checking of the website to ensure correct product description and writing and distributing of daily and weekly newsletters. Customers service team lead December 2015-February 2016 This role involved managing the customer support team, scheduling their daily tasks and monitoring their performances. It also involved handling escalated issues and standing in as the connection between the senior management and the team. Customer service officer June 2015- December 2015 This job involved handling customers and their queries, face to face, and over the telephone or email.
Client managements, Communication, Marketing, office management, product marketing, public relations. client relations,
Education . Master
Masters of Arts In communication studies
European University of Lefke
09.2017 - 06.2019
This program included training in communication and communication analysis, media relations, media and politics, marketing, Client relations, public relations. crisis management.
Bachelor of social science in media and society studies
Midlands state university
03.2010 - 12.2013
Trainings included, media and marketing, media relations, client relations, public relations, marketing and market analysis, broadcasting and news creation. News writing and editing.
Key Skills
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in 1 month
Permanent contract

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